Chapter 3: Beginning Your UnFranchise Business


As you begin to build your UnFranchise® Business, it’s important to realize that you are in business for yourself, but not by yourself. Take the responsibility to learn the necessary tasks, activities, principles and fundamentals in order to be successful. The level of success that you achieve will be directly proportional to your willingness to accept full responsibility for your actions. This section will introduce you to the basic skills and knowledge needed to ensure your business is a successful endeavor. Please refer to the Getting Started Guide.

The tasks and activities outlined in the Getting Started Guide are all associated with the Basic 5. In addition, these tasks and activities are based on an individual investing eight to 15 hours per week over a two-to three-year period. The emphasis should be placed on doing. It is a combination of spending a 60-40 split of time in getting to know your tools and taking action doing the results producing activities. You will gain valuable experience and wisdom from using your enthusiasm to propel you to act. It’s okay to make mistakes as long as you learn from each mis-step. For all successful people failure is part of the journey. If you never fail, you will never grow. Please consider that success in this business plan can be compressed by simply doing more in a shorter period of time, or you can spread it out and take longer. This is ultimately determined by what you want, when you want it, what you are willing to give or overcome, and how strong your sense of purpose is to build the business.

There will never be an absolutely perfect time to start building this business. The circumstances will never be perfect. However, when you have honest intentions and take action and begin working toward achieving your financial goals with enthusiasm, confidence and conviction, you will create the circumstances you desire as the possibilities, people, opportunities and success will be attracted to you. This is a law of success. You can make it happen. George Bernard Shaw stated, “People are always blaming their circumstances for what they are. The people who get on in this world are they who get up and look for the circumstances they want, and, if they can’t find them, make them.”

Prior to implementing and completing the tasks set forth in the Getting Started Guide, it is important that you understand the content of these guidelines as they relate to building a solid and resilient business. The key success factor in building your sales and distribution organization is providing individuals within your organization with a system that can be duplicated quickly. There three basic types of activities performed by members of an organization or business: result-producing activities, support activities, and housekeeping activities. Although they are all necessary and must be performed efficiently and effectively, they are not equal when it comes to where quality time is spent. The approximate time allotted should be 80 percent to result-producing activities, 15 percent to support activities, and five percent to housekeeping activities. 

  • Result-Producing Activities: Activities that expose the Market America UnFranchise Business Development System and the Shopping Annuity to other individuals as a supplemental or alternative vehicle to relying solely on the traditional 45-Year Plan, and selling and exposing your products, goods and services to as many people as possible. Simply put, these are the only activities that directly produce Business Volume and Internet Business Volume (IBV), which in turn produces income.

  • Support Activities: Activities that enhance one’s ability to perform the result-producing activities, but do not directly produce Business Volume. Activities that fall in this category are corings, meetings, trainings, seminars and conventions. Some Independent UnFranchise Owners fall into the trap of investing all their available time into going to meetings and trainings to learn what to do, but allocate very little quality time to doing what they learned. When you attend training, listen carefully, ask questions and take notes, but most importantly put what you learn into action.

  • Housekeeping Activities: Activities that deal with completing and submitting required administrative paperwork associated with documenting your business activity. It is important to remember that your Market America business is a viable, credible, legal and legitimate business, and, like all other businesses, there is some paperwork involved.

Following the Getting Started Guide will ensure that all three activities are effectively and efficiently implemented with an emphasis on the result-producing activities: consistently exposing your products and your business to as many individuals as possible.

What would you attempt to do if you knew you couldn’t fail? The only way to fail in this business is to quit! Your success in this business will be directly proportional to your willingness to take personal responsibility for your actions. Let me give you a simple strategy for success. First, you must decide what you want. Then, find someone who is getting what you want. Find out what they are doing and do the same thing. The emphasis is on doing.

Although Market America has grown and evolved dramatically since its inception in 1992, the basic fundamentals necessary to implement have remained the same. Many people have the tendency to try to reinvent the wheel or feel as though they have a better way to build this business. Ultimately, these people waste valuable time and energy and make the business hard or difficult. The UnFranchise System is a true standardized and systemized way of doing things, thus eliminating confusion and creating duplication — the key to the business. Admittedly, this business is not necessarily easy, but it is simple. The idea is to follow our proven business plan, and most importantly, have fun in the process. In life, and specifically in this business, many people KNOW what to do, but very few actually DO what they know. Remember, knowing is not enough. You’ve got to take action. Do what you know. The difference between success and failure in this business is quite simple; Those who succeed simply do what those who failed did not do or were not willing to do. The reason, excuse or rationalization for not doing those things does not really matter. You either succeeded or you didn’t. Therefore, it is very important to identify and learn what you must do to be successful. By knowing what to do, you can easily measure, monitor, adjust and control your progress and ultimately your success. We build this business with adults. Adults are visual and experiential (participatory) learners. They learn best by doing. The objective is to get them DOING as quickly as possible. As managers and/or supervisors, many people mistakenly think that if they are not talking, then people are not learning. On the contrary, while you are talking, people are not learning. We’ve got to get them doing. That’s how they learn.

Let’s discuss what needs to be done in order to succeed in building an UnFranchise Business. First, we must sell products by developing Preferred Customers. Second, convert your spending to earning to create your Shopping Annuity. Third, we must “sell” the business or expose the UnFranchise System. Teach, coach, manage, duplicate and build only two sales and distribution organizations that generate in excess of 5,000 Group Business Volume and 5000 IBV weekly, to produce $2,100.00 to $3,600.00 per week in ongoing income. And lastly, we must sell tickets to the upcoming Global Meeting, Training and Seminar System (GMTSS) events. Those are the simple steps to success in this business.

  1. Sell the products

  2. Convert your spending into earning

  3. Expose the UnFranchise Business to others and teach, coach, manage, duplicate to build two teams

  4. Sell the education by attending and promoting the GMTSS events

That is it! Keep it simple. Don’t make it difficult. Market America’s UnFranchise Business Development System is a viable, credible, legal and legitimate business based upon what has already been proven an individual can actually and realistically accomplish working eight to 15 hours per week over a two-to three-year period. It is not a program, deal, hobby or scheme. The sooner your mindset and belief patterns treat it as a business, the sooner you will be on your way to earning an ongoing professional income. Following these guidelines will be one of the key success factors in establishing your business.


Your Market America sponsor plays a very important role in your business. It is imperative to establish a strong, comfortable rapport with your sponsor, because not only will he/she be a life-long business partner but a friend and mentor, providing guidance and advice on how to most effectively retail products and build your organization.

Attend business opportunity presentations given by your sponsor or a Certified Executive Coordinator and learn as much as you can from them. Ask them to attend presentations you coordinate and to make suggestions for improvement. Think of your sponsor as a motivator, teacher and advisor. Depend on him/her as a reliable source of information. Enlist the aid of your sponsor in coordinating business activities. Your sponsor is there for your benefit; rely on him/her for assistance.


The amount of tools, equipment and supplies you acquire will depend upon the size of your budget. Please refer to the Getting Started Guide. Initially the following materials are recommended:

  • Ticket to the upcoming GMTSS Training
  • Ticket to the Market America World Conference or International Convention, depending on the time of the year
  • A daily appointment book or electronic organizer
  • Market America UnFranchise Manual – access online at
  • (20) copies of the Getting Started Guide
  • Market America Business Cards
  • (5) One to One Presentation Books (Flip Charts)
  • (10) Global Annual Reports
  • (12) Market America Product Catalogs
  • Home Shopping List
  • Retail Receipt Pads
  • Download the Basic 5 audio from
  • Download SHOP.COM mobile and mobile apps – UnFranchise, UnFranchise Marketing
  • Download and complete the Shopping Annuity Assessment and Shop Advisor
  • File Cabinet and File Folders
  • Calculator
  • Adhesive Lab
  • Miscellaneous; pens, paper, stapler, tape, etc.
  • Establishment of a separate business checking account

As your Market America business develops and your organization grows, the following tools and equipment should be obtained to sustain your business development and organizational growth:

  • Establish a Separate Business Telephone Line
  • Computer
  • Office Furniture


As a Market America Independent UnFranchise® Owner, you are an independent business owner. It is very important to maintain accurate records of all your financial transactions. These transactions include all expenses and income. This activity is essential for your business finance records as well as tax purposes. The following are examples of expenses and income you are most likely to incur; however, it is recommended that you consult your tax preparer for advice.


  • Advertising and promotional materials, such as the cost of flyers for meetings and trainings, business cards, sales aids, product brochures, product samples, etc.
  • Automobile expenses such as mileage to and from meetings, trainings, seminars and product delivery
  • Travel expenses such as airfare and airport car service associated with building your business
  • Lodging and meals
  • Entertainment of prospects and members of your organization
  • Training, seminar and convention expenses such as tickets
  • Freight, handling and shipping costs
  • Postal charges
  • Business equipment such as furniture, cell phone, computer and printer
  • Office supplies
  • Professional fees such as subscription fees, periodical subscriptions, tax preparation, etc.
  • Professional fees such as subscription fees, periodical subscriptions, tax preparation, etc.
  • Internet access fees
  • Business software (antivirus, online storage etc.)
  • Phone and internet


  • Profit from retail sales of products
  • Commissions and bonuses received from the Management Performance Compensation Program
  • Business reimbursements

In summary, establish a separate business checking account and a separate credit card. Perform all your transactions using this checking account and credit card. Finally, consult your accountant for advice on deductible expenses that pertain to your business.


Market America’s UnFranchise Business Development System offers greater potential and power than any other direct sales or network marketing business in the industry! That potential and power, however, is only realized through leadership. Leadership means taking on personal responsibility to get the job done and teaching others to do the same. At first glance the Market America UnFranchise Business looks almost too good to be true because it is so realistic, so profitable, and so easy to duplicate. For some people, it is too good to be true because they won’t assume personal responsibility as leaders and won’t do what it takes to duplicate that leadership within their organization. The assumption that the business will succeed without working the program is false.

In this business we lead by example. People do what you do, not what you say to do. The difference between success and failure is quite simple. The successful UnFranchise Owner earning weekly checks simply did what the unsuccessful UnFranchise Owner did not do or was not willing to do.

Reasons, rationalizations and excuses really don’t matter. Consider for a moment the potential for earning hundreds of thousands of dollars in this business. Think about the amount of investment in money and time that would be required to earn this type of income in a traditional business or profession. Consider the stress, problems and risks involved businesses? By contrast, the UnFranchise Business requires only part-time hours, an initial investment of on a few hundred dollars, and no employees; however, if you intend to earn a significant income in this business, you must treat it like a big business and make the necessary commitments.

In this business, we invest more time than we invest money. Therefore, we want to make sure that the time we invest will produce results and duplicate the leadership in the UnFranchise Business Development System necessary to generate ongoing income. It begins with you as the leader.

Leaders are individuals who assume personal responsibility for their own actions whether they result in success or failure. Leaders obtain the necessary information. Leaders are creative problem solvers. Leaders believe they are going to succeed because they are committed to doing whatever it takes to succeed. Leaders don’t expect the company or their senior partners to do their work for them. They know they cannot teach what they do not know. They must attend meetings, trainings, seminars and conventions, and require the UnFranchise  Owners they are working with to do the same. They lead and teach their team by example: retailing products, developing Preferred Customers, converting their spending into earning by making all their purchase through their UnFranchise Business Account or SHOP.COM website, having two guests at each GMTSS Business Presentation, following up with their prospects, and holding meetings and trainings. They have products and the necessary sales aids to sell to customers and the tools and tickets to start UnFranchise Owners properly. That is what elevates UnFranchise Owners to leaders and helps them to succeed!

Now that you have established your UnFranchise® Business, the question most people have is, “exactly what does it take to succeed?” If that is the question on your mind, you have the right thinking and the right attitude. Admittedly, when you begin to build your UnFranchise Business, all of the terms, definitions and principles associated with it can seem a bit overwhelming. However, the business is very simple; don’t make it difficult. It all comes down to mastering the Basic 5 fundamentals, striving to become an official Master UnFranchise Owner (UFO), and teaching others to do the same thing. We simply strive to master the Basic 5 until they are habitual, and nearly second nature. All five need to be going at once to be successful. Think about it: in any field of endeavor, there are fundamentals that determine how successful one becomes. In football, a team must master the fundamentals of blocking and tackling. In basketball, there are the fundamentals of dribbling, shooting, rebounding and passing. In music, one must master playing the scales. There are countless examples in sports, the arts, science, and business in which the fundamentals must be mastered to be successful. In our business, there are five fundamentals, which are prerequisites for success. The commonality of all the successful UnFranchise Owners is that they learned, practiced and mastered these 5 basic elements. We call these fundamentals of success “The Basic 5.” Ultimately, you are either doing these things or you are not. By focusing on the Basic 5 you can measure, monitor, adjust, and control your progress.

Success and leadership in this business can be reduced to your commitment to the Basic 5: 1) Developing Attitude and Knowledge; 2) Goals and a Goal Statement; 3) Retailing; 4) Prospecting/Recruiting/Sponsoring; 5) Follow-Up and the ABCs of Building Depth. Duplication of these fundamentals is the key to lasting prosperity in this business. If you master these fundamentals and demand that anyone in the business with whom you invest your time does the same, you will duplicate success and leadership.

  1. Developing Attitude and Knowledge: You must establish the right attitude and obtain the necessary knowledge. This translates into belief in what you’re doing and develops confidence. When you believe, you create enthusiasm and exude confidence because you possess the knowledge that achieves results. You become influential and attract the right people. When you duplicate this within your organization, you develop a winning team that can accomplish extraordinary results. The right attitude and knowledge must be acquired and developed. Certainly, we wouldn’t go for weeks without feeding our bodies. We would become sick. The same principle applies to feeding our minds. Without mental nourishment, we become mental dwarfs, rather than mental giants. The attitude and knowledge we need to succeed is acquired and developed through:

    • Reading and studying the Market America UnFranchise Manual
    • Reading and studying company product literature and/or information
    • Communicating regularly with your senior leadership
    • Attending meetings, trainings, seminars and conventions
    • Coordinating meetings, trainings and seminars, and having convention tickets on hand to sell to UnFranchise Owners on your team and guests who are evaluating the business
    • Listening to company audios and watching company videos
    • Personal use of Market America products
    • Reading and listening to self-improvement materials
    • Associating with positive people
    1. Attitude — From Brian Tracey’s “Psychology of Selling”: The information that follows is provided to better prepare you for the psychological process of “selling” and building relationships. Techniques and mechanics that are fundamental to a successful sales and marketing program will be described. It begins with mental preparation.

      Make no mistake about it; we are in the sales and marketing business. If you have been told you can “join” Market America and earn large sums of money without having to sell products, you have been grossly misinformed. Whether we are dealing with product sales or with the promotion of our home-based business, the professional sales techniques are essentially the same.

      Selling is a frightening proposition to many people simply because of their lack of professional education in this area. Those who have never taken the time to learn professional techniques should begin to learn now and experience how much fun and how personally rewarding sales and marketing can be.

      The most important thing we have to understand in the world of selling is that nothing happens until the sale takes place. The most successful companies in the world have superb selling organizations. They rise or fall on the quality of their sales effort. We can be proud to be salespeople because it is based upon our efforts that the whole economy floats. There are no limits as to where we can go in this profession, if we are properly trained and skilled in selling.

      Successful salespeople have learned that rejection is part of the success process, and that it should never be taken personally. Furthermore, sales professionals have learned that rejection is usually a thinly veiled objection and/or an unanswered question. Professional salespeople turn these objections into sales opportunities. By becoming more proficient in your selling skills, you can greatly reduce the level of rejection you have to deal with. Consider the following as you plan and develop your full-time or part-time career in sales:

      • Professional sales and marketing people are without question the highest paid individuals in the world.
      • 80 percent of all income is earned by 20 percent of the work force. Of the 20 percent, 80 percent are in the sales and marketing profession.
      • Professional salespeople live, on average, seven years longer than the average life expectancy of other individuals. This is primarily due to their ability to handle stress much better than most other people.
      • Sales and marketing professionals travel more, see more, experience more, and generally live a fuller, more exciting life due to their openness and willingness to experiment and “try something new.”
      • Professional sales and marketing people seem to experience more of what they want in every aspect of their lives.

      If these considerations represent what you want more of in your life, then set as a top priority your commitment to become as effective as you can at this profession. Focus on your self-image, set your goals, learn the fundamental techniques, and prepare for success.

      Before we dive headfirst into mastering the development of our self-image, developing our goals, and the general, fundamental techniques that professional sales and marketing people use to gain the winning edge, you must find out a little more about where you are. These general self-assessment questions should be helpful:

      • Are you mentally and emotionally prepared for the challenge?
      • Do you believe you can succeed?
      • Do you believe that despite the things you don’t know, you have the capacity to learn?
      • Do you believe you can cause success to happen on purpose and by design?
      • Do you understand that achievement begins with a decision, and your willingness to accept responsibility for your actions?
      • Do you understand that decisions are based on internalized goals that must be externalized in specific and achievable steps in order to “force” these decisions to materialize as realities?
      • Do you understand these decisions to act must be based, initially, on your belief in yourself?

      If you can honestly answer “YES!” to these questions, then you are more than halfway down the road to success. The healthy self-image and self-esteem you possess, coupled with the right vehicle, will allow you to overcome any challenge that may present itself before you.

      If your honest answers to these questions were “NO” or “I’m not sure,” you are not alone. Today, even in America, which is still regarded as a land of unlimited opportunity, most people live their daily lives with a low self-esteem and a mediocre self-image, especially when evaluating their chances of achieving financial success.

      Where does this lack of confidence come from? How did we develop these negative “belief systems” or mindsets relative to our prospects for achievement and success in business? Is it possible that over time, with the wrong kind of emotional programming, we came to accept as “fact” the falsehood that we are not cut out to succeed in business or life?

      With very few exceptions, we are brought into this world with healthy, equal self-images, mental attitudes, and a high level of self-confidence. From that point on, however, things begin to change quite rapidly. The level of our self-image, mental attitude, and self-confidence will rise or fall, depending on what we are exposed to on a daily basis for the rest of our lives.

      Our fertile subconscious mind at birth could be likened to a huge computer. Soon after birth, the programming process begins on this magnificent piece of equipment called the HUMAN MIND. This is the beginning of the formation of our “belief system.” The programming, however, is done for the most part by other human minds, which have already developed belief systems of their own. If the majority of these people have not achieved much (which most do not), guess what most of us get? Other people’s belief systems and mindsets. Think about what you have been taught to believe about your chances of succeeding!

      Our primary programmers, the people in our lives most responsible for what we believe to be true or false, are:

      • Our parents
      • Our relatives
      • Our teachers
      • Our friends
      • People we have been taught to respect
      • Ourselves

      How many of these “programmers” are successful by your definition of success? Although you may love and respect these people, they may have settled for a “comfortable” life, choosing a lifestyle that requires the least amount of challenge and risk. This choice did not permit them to explore, seek out, and act on the abundance of existing opportunities available. The end result was often financial dependence, all built upon the expectations given to them by their “primary programmers.”

      How many of us as children, while riding in a car with one of our primary programmers, have seen a beautiful residential estate with a huge yard (or had a similar experience), and heard the likes of:

      • “You can’t ever have that.”
      • “It would take forever to clean that.”
      • “You have to be crooked to make enough to buy that.”
      • “Think how long it would take to mow that yard.”
      • “They must have been born rich.”
      • “It really is nice, but it’s not for us.”

      Our subconscious mind is completely neutral. It collects and stores information given to it by our conscious mind. Our subconscious mind is not selective. It will store and faithfully deliver back to you in physical form any information put into it, be it positive or negative.

      It’s like a computer in the sense that what you put in is EXACTLY what you get out, in “HARD COPY” (or physical results). Thus, you can “program” yourself to succeed . . . or fail . . . if you don’t pay attention to the thoughts/beliefs you’re “feeding” your subconscious.

      Continuous positive affirmations given to the subconscious mind by the conscious mind, with regard to your abilities and talents, are the beginning of your positive “belief system.” You can begin developing a positive “belief system” which will propel you towards success right now by the “programming” you allow yourself to be exposed to, or “buy into.”

      It should now be apparent to you how critical it is to control who your programmers are. Ultimately, it is you who has complete control over what goes in, what comes out, and what goes on. However, if you don’t protect your mind from being littered with unproductive, negative, and excuse-laden thoughts, then other people — and even you, yourself — may unwittingly make those deposits.

      Behavior Patterns and Characteristics of a poor self-image

      • Have a reason or excuse for just about everything that goes wrong
      • Never are responsible or accountable for their situations
      • Beliefs for financial success:
        • You have to be lucky
        • You have to get an education not available to you
        • You must have money to make money (silver spoon theory)
        • You can only gain if someone else loses
      • Are uncomfortable around people who have winning attitudes because of their own inferior attitudes and petty jealousy or envy
      • Associate with people of a similar self-image
      • Have trouble making eye contact
      • When walking, have a slow misdirected gait with eyes often pointed to the ground
      • Rarely take any thoughtful chances or calculated risks
      • Reject any new ideas or concepts even though it could better themselves personally and financially
      • Live their lives with a small voice inside saying “you can,” only to have this innate whisper of self-confidence muffled by inherited belief systems that are chanting “it won’t work,” or “you can’t do it”

      Behavior patterns and characteristics of a winning self-image

      • Look for solutions to problems, not excuses for them
      • Believe to be successful they must:
        • Define what they want
        • Crystallize what they want
        • Take action, putting forth time and effort
        • Obtain specific and relative knowledge
        • Associate with successful people
      • Look forward to the learning process and the optimism created through association with successful people; it’s fun!
      • Try to spend as much time as possible with people more successful than themselves
      • Are conscious of their mental and physical health, and are aware that both are necessary for success
      • Look people straight in the eye, and prefer good eye contact
      • Walk briskly, as if they always know where they are going with head held high, and eyes looking forward
      • Live their lives knowing that if they truly decide to do something, they can succeed no matter what it may be
    2. Knowledge: There are several basic topics you must know and be able to communicate to your prospective business partners. You will gain this knowledge through preparation, study, and experience (that is, “repetition”). The topics are: 1) the answer to “What is Market America?”; 2) development of a personal two-minute commercial; 3) the ability to explain the Shopping Annuity and help others fill out the Shopping Annuity Assessment; 4) the ability to present the Market America business opportunity.

      1. Developing Your Answer to: “What is it?”: Developing an answer to “What is it?” is necessary to be most effective when cultivating new possibilities and preparing you to talk naturally, sincerely, and confidently about Market America, SHOP.COM and your UnFranchise Business. It is recommended that you refer to the Prospecting/Recruiting/Sponsoring section of the Basic 5 online training for further details.

        Example: Market America is an innovative product brokerage and Internet marketing company specializing in One-to-One Marketing and the Shopping Annuity.

        Example: Market America is a product brokerage and Internet marketing company. We set up UnFranchise® Businesses which have all the systems and advantages of franchising, but we have eliminated the franchise fees and royalties. The business can be operated on 8 to 15 flexible hours per week.

        Example: Market America, through SHOP.COM, has the ability to track purchases by consumers and business owners around the world from thousands of retailers, and millions of products, and then credit an entire organization of business owners, who are economically connected, with 100% of the credit for each sale.  This enables our UnFranchise® Business owners to each create their own Shopping Annuity.

      2. Developing Your “Two-Minute Commercial”: A Two-Minute Commercial is a testimonial of the real reason WHY you are doing this business, accompanied by an appealing description of the business. Prospective UnFranchise Owners need to have a sense of purpose because it’s that sense of purpose that is going to sustain them and maintain them through the highs and lows of the business. And there will be highs and lows. This is a business. It is important to try to not get too high nor too low. Keep an even keel as you grow and develop.

        Example: I am sick and tired of living month to month on a salary that never seems to grow. Unexpected expenses always seem to devastate my checkbook and deplete my savings account, and I never seem to pay down my credit card debt. When I began to think of where I will be just five years from now, it was scary. I realized that I am not saving enough money to retire comfortably. I needed a better way. I needed and wanted a plan to improve my financial position and allow me to create time freedom.

        I decided to establish an UnFranchise® business through Market America, allowing me to work part-time from my home about eight to 15 hours per week without affecting what I was currently doing. This business allows me to work a plan for my own financial success, rather than a plan for someone else’s financial success. I am now able to convert my spending on everyday purchases in to earning and I’m on my way to achieving my personal and financial goals.

        I am looking to expand my business in the area. I realize that you are very busy, but I was hoping you would be nice enough to help me out. Who do you know that is looking for a better way to achieve their financial goals? If you lead me to a couple of people who qualify, we can work out something that will be mutually profitable. I realize that it would be difficult for you to give me referrals without first evaluating this business plan. Why don’t we schedule a time to get together so I can provide you with complete details of how the UnFranchise System actually works. What is better for you, Tuesday or Thursday? Afternoon or evening?

      3. The Market America UnFranchise Business Presentation: Presenting Market America’s business opportunity is a necessary activity to control your timing and progress, thus increasing the chances for your success.

        How do UnFranchise Owners learn how to present the UnFranchise Business Plan?

        1. Consistently attending UnFranchise Business Presentations (UBP) and Home Business Presentations (HBP)
        2. Going with your Sponsor or Senior Certified Executive Coordinator to watch them show the business plan 2-on-1 to your prospects
        3. Attending Basic 5 Trainings
        4. Watching Market America videos with top leaders in the field explain how to show the business plan
        5. Watch the 23 minute UnFranchise Business presentation video
        6. Just DO IT! Just push play - Show the business plan by watching the video with your prospect and pausing it every 5 or 10 minutes to explain parts or answer questions. Or show the plan using the flip chart.
      4. The Shopping Annuity: Fill out the Shopping Annuity Assessment and begin converting your spending into income. Change you buying habits from going to stores and waiting in line to going to your SHOP.COM website online. Visit and read and watch everything on the site. There are numerous MA videos featuring JR, and UnFranchise Leaders explaining the Shopping Annuity. Refer to the explanation of the Shopping Annuity in Chapter 2. Get excited about the Shopping Annuity. You don’t have to be perfect in your explanation. Give some examples of how you saved and earned. If you are enthusiastic about it and transfer your belief and excitement about it, you will have enough “ammunition” to get your prospect to agree to meet your Sponsor or attend a meeting.

  2. Goals and a Goal Statement: The following section on “Goal Setting” will provide you with a step-by-step approach for establishing your goals. To establish a realistic, well-defined, and well-planned goal structure takes time and considerable thought. By far, the most important prerequisite for goal setting is your belief in yourself. If you do not believe you are capable of achieving whatever it is you desire, then save your time and effort. Goal setting will not work for you. Defining one’s goals builds desire.

    1. Developing Specific Business Goals & Objectives: In order for this business to take on true meaning for you, it is critically important to set aside quality time to create and design the life that you have imagined and deserve. “Anybody can wish for riches, and most do, but only a few know that a definite plan, plus a burning desire for wealth, are the only dependable means of accumulating wealth.” — Napoleon Hill. What your future is like with Market America depends on your goals and your goal statement. Development of your goals and goal statement is the second element of the Basic 5.

      Before Market America, you did not have a vehicle that could take you anywhere you wanted to go and enable you to achieve anything you desired. The vast majority of people trade time for money as they work a plan for someone else’s success — a J.O.B. (Just Over Broke). Unfortunately, when people work a job, most lose sight of the things or lifestyle they have dreamed, because everything they want ultimately cannot be achieved or obtained with their J.O.B. However, now that you have established your UnFranchise Business, you can dream big and think big as the confines and limitations from your proverbial box (J.O.B.) from which you were living are eliminated!

      The challenge for most people is that they have difficulty dreaming big and thinking big, even though the sky is the limit and everything is attainable with Market America. Their thoughts, ideas and goals are simply not in line with reality; therefore they cannot accept it, they do not take the first step, and what they want does not manifest. “Whatever the mind of man can conceive and believe, it can achieve.” — Napoleon Hill.

      In order for a thought, an idea or a goal to manifest, you must first think it. Everything starts out as a thought. You must then visualize it regularly (the check, the Pin Level, the organization, the lifestyle), concentrate on it, focus on it, feel it and become it, which results in belief. You must then commit to it and act as if it is a reality. “Think big. You will never be bigger than your thoughts. Dream big; you will never be bigger than your dreams.” — JR Ridinger. You must break it down into a detailed plan to bring it in line with reality in order to accept it. Once you accept it, you will take the first step and thus demonstrate your belief through your actions, leading to the manifestation of your idea, thought, or dream.

      Everyone has different needs, desires, goals and dreams. The idea is to take ownership of the fact that Market America is the vehicle that can enable you to realize the power of your dreams. This can only be accomplished by taking the time to develop a Goal Statement. If you do not have a Goal Statement written out with a detailed plan of how you are going to achieve your goal, you are not Go Now, because you have not satisfied all elements of the Basic 5. A Goal Statement is your road map or staircase to your goals.

      Before you develop your goal statement, you must first define your dream and purpose. What is the driving reason WHY you are doing this business? If you cannot write it down, then you do not have it or you do not know it. You need to have a sense of purpose because it’s that sense of purpose that is going to sustain and maintain you through the highs and lows of the business.

    2. There Are Five Steps to a Goal Statement:

      1. Decide what you want. The things or lifestyle. It is best to define your short-term and long-term goals and list them in ascending order of attainability. Next is to determine the income necessary to support your lifestyle or goals. Then, figure out how many Business Development Centers you need qualifying for commissions to attain the income level and finally the Pin Level to which it translates.

      2. Decide when you want it. Set target dates for the achievement of each goal. You must set a date even if it is wrong. You will measure your progress against the date and adjust the date or the goal to be in line with reality.

      3. Determine what you are willing to give the business in the way of time, effort, and sacrifice, in order to obtain the goal. Determine what you must overcome in order to be successful in the business.

      4. Develop a detailed plan of what you must do each year, each month, each week and each day to achieve the goal. The principle of having a detailed plan is to bring your thoughts, your ideas, and your goals in line with reality. Remember: this business is built most effectively one day at a time, working consistently. Your detailed plan provides you with a staircase or ladder to your goals and dreams. All you have to do is take the daily steps in the detailed plan and they add up to the weekly goal, which ensures the achievement of the monthly goal and the annual goals. By progressing on a daily basis, you will achieve your weekly, your monthly, and your annual goals. The following is an example of a detailed plan:

        1. Everyday Steps — Cultivate two possibilities, call one prospect, read your Goal Statement and listen to an audio.

        2. Each Week’s Steps — Make six to eight calls to show the Plan to one person, show the Plan to one to two people, follow up with a prospect, conduct one to two ABC meetings/trial runs, attend one UnFranchise Business Presentation (UBP), develop one to five customers, call your sponsor, managing Certified Executive Coordinator, or person holding you accountable to your detailed plan.

        3. Each Month’s Steps — Sponsor one person, show the Plan to four people, service a minimum of 10 Preferred Customers, advance three levels of ABC pattern/two legs, attend monthly GMTSS event.

        Consider this: your detailed plan may differ from this example, as the ratios are different for different people. However, you must learn the process. Check where you are daily, weekly and monthly, and adjust.

      5. Finally, write it out in a 50- to 100-word statement and read it twice daily. This process will work miracles. You need to have a written Goal Statement. Fine-tune it each week or month until it is line with reality. The repeated reality checks will keep you focused and on your way to success with Market America. Remember, people don’t plan to fail, they fail to plan. Without goals and a plan, you lack direction. If you aim at nothing, you are going to hit nothing.

        If you want things to be different, you have to plan now. Determine what you want to change. Assess what you have not been doing and how you can improve. Remember, if you continue to do the same thing, the same way, you will get the same result. If you keep thinking the same way, you will end up in the same place. Think big, because you will never become bigger than your thoughts. So, set out to determine how you want your life to change — make a list. Decide what you want to see happen in your life and in your business and make it happen! Most importantly, have fun!

        To get started, please reference the Getting Started Guide, and take the time to enter target dates for each of the following Specific Business Goals and Objectives:

        • I will commit ____ hours per week to my Market America business.
        • I will commit ____ nights/days per week to this business.
        • I will personally sponsor two qualified UnFranchise® Owners (to activate) by (target date)_________.
        • I will reach the Coordinator Level (receive first $300 check) by (target date)___________.
        • I will reach the Executive Coordinator Pin Level (receive first $1,500) by (target date).
        • I will become a Master UFO by ___________(target date).
        • I will become a Convert Spending Into Earning Achiever by ___________(target date).
        • I will earn an annual income of $______________ by (target date).

        Whatever it is, it should be based on your Goal Statement. This business is not so much about money. Your Goal Statement doesn’t revolve so much around money because money is just an enabler. The money will enable you to get whatever you desire out of life. This needs to be understood and embraced.

        • I will register a minimum of 10 Preferred Customers online by (target date)___________.

        Please refer to the Basic 5 online presentation for more detailed instruction when developing a Goal Statement and Detailed Plan. It is also recommended that you meet with your sponsor and/or your managing Certified Executive Coordinator to help you with your Goal Statement.

        Let’s take goal setting a step further. Every successful UnFranchise Owner knows that one of the Key Success Factors in building a strong, profitable and stable organization is ensuring that each UnFranchise Owner that is brought into the organization creates and regenerates product sales on a consistent and frequent basis. Market America refers to this Key Success Factor as accomplishing or achieving BASE 10. (Please refer to the section Building a Solid Foundation “Base 10” in the Getting Started Guide & Action Plan for Success to see a visual depiction of the following information.) Building a solid foundation “Base 10” simply equates to a UnFranchise Owner establishing a repeat retail customer base of greater than or equal to 10 customers each purchasing greater than or equal to 30 BV worth of products every four weeks. This would equal a minimum of 300 BV. It is imperative to the overall success of a UnFranchise Owner’s organization that each and every UnFranchise Owner within that organization achieves BASE 10. There is no reason to bring an UnFranchise Owner into your organization if they are not going to create and regenerate BV on a consistent and frequent basis. The first step in achieving BASE 10 is to truly become a Product of the Product. This is accomplished by purchasing a minimum of 100 BV worth of Market America branded products that you use on a monthly, bi-monthly or quarterly basis. It makes no business sense or common sense to purchase these products from somebody else’s business when you can purchase them from yours. If you will take the Home Shopping List and check off all those products that you use personally on an ongoing basis, you will find that there is 100 BV or more worth of products you should be purchasing from your business on a monthly basis. It is recommended to try one new Market America product each month. Replacing an existing non-branded Market America product. Once you are using these products and experiencing positive results it is very easy to share those experiences with others. This is the initial step in creating a customer base! The process of sharing positive results experienced by you with others is nothing more than “word-of-mouth advertising,” which is the most cost-efficient and effective means of promoting and marketing a product, good or service. It all starts with you! You have to be a product of the products you are marketing so that you can create the repeat retail customer base that is necessary for building a productive, stable and profitable organization; remember, people do what you do, NOT what you tell them to do! At a minimum, you MUST be using greater than or equal to 00 BV worth of products personally each month and building a repeat retail customer base that regenerates greater than or equal to 300 BV in sales each month in order to LEAD others in your organization in doing the same! This equals a minimum of 400 BV per UnFranchise Owner. But it all starts with you . . . being a Product of the Product! Ultimately, we want to see each UFO generating on average 500 BV each month.

        At a minimum, we want our new Independent UnFranchise Owners to be earning greater than or equal to $300 monthly after six months in this business. This is accomplished by ensuring that every UnFranchise Owner in your organization is selling greater than or equal to 500 BV worth of product on an ongoing monthly basis. This 500 BV does not include qualification volume for new UnFranchise Owners joining your organization. We are only using ongoing, consistent volume that is being created on a monthly basis.

        Let’s discuss how to create 500 BV per month. First, after one month in this business the new UnFranchise Owner needs to personally purchase and use greater than or equal to 100 Personal Business Volume (PBV) of product monthly. You need to be buying product from yourself and using it. You cannot share an experience about a product or a service if you haven’t personally experienced yourself. The quickest way for a brand new UnFranchise Owner to satisfy this 100 PBV is to enroll in the UnFranchise AutoShip for a minimum of 100 PBV. This only makes sense because they are already buying over 100 BV worth of products, goods, and services from other stores.

        In meeting your retail sales goals, we want to establish a repeat customer base of greater than or equal to 10 customers, each purchasing greater than or equal to 40 BV worth of product a month. 30-40 BV is equivalent to one 100-gram bottle of OPC-3® and one Isotonix® Multivitamin. Or it could be a bottle of TLS® Thermochrome and a bottle of OPC-3. Who do you know that uses health and nutrition products? Our vitamin line is superior to anything on the marketplace. Therefore, anybody you know who uses health and nutrition products should be an automatic 30-40 BV. Our goal is to create 10 repeat retail customers of greater than or equal to 30 BV. Everybody can do this. The tasks and activities set forth in the Getting Started Guide is this. Anybody can do it if they choose to. If they don’t, it won’t be because they can’t, it will be because they won’t. Remember the difference between success and failure. You need to eliminate the words “I can’t” from your vocabulary. Your choices are the only thing that you can completely control.

        Now based on this, remember we are working with adults and they are visual learners, so we’ve got to SHOW them what $300 a month looks like to enable them to conceptualize it and thus make it real. Let me explain what $300 a month looks like. If every UnFranchise Owner in the organization equates to the 400 BV at bare minimum, then they only need three UnFranchise Owners in their left organization and three UnFranchise Owners in their right organization, each generating 400 BV monthly, which generates 1,200 GBV from their left and 1,200 GBV from their right organization. This results in earning $300 each and every four weeks. “Base 10, Seven Strong” (you plus three UnFranchise Owners on your left and three UnFranchise Owners on your right). This is powerful! Would earning $300.00 every month like clockwork, whether or not you decide to get out of bed in the morning, make a difference in the lives of a lot of people that you know? Absolutely.

        The next step is to help your two “Go Nows,” (people that deserve our time, our attention, and our mentorship). These two people will identify themselves by what they are DOING! These people may not be the one directly on the left and one directly on the right. It may be 15 people down. But we want to find one on the left and one on the right and help them duplicate ”Base 10, Seven Strong.” We want them to earn $300.00 a month in the same fashion. If we help 2 people earn $300.00 a month like clockwork, that means that they’re each generating 1200 GBV every 4 weeks on the left and 1,200 GBV every 4 weeks on the right of their organization, which automatically results in 2,400GBV and 2400 GBV to you, the new UnFranchise Owner. So now you, the new UnFranchise Owner, are earning greater than or equal to $600.00 a month from the MPCP.

        Let’s take this a step further. At a minimum, we want a new UnFranchise Owner earning $1,500.00 each month after 12 months in the business. This should be a goal for every UnFranchise Owner you sponsor. When someone is making $1,500.00 every 4 weeks, that has nothing to do with new people coming into the business and qualifying their Business Development Centers, or whether he/she gets out of bed or not that day, that person does not want to give this income up, and therefore is not going anywhere. Even better, you’ve got two people making $600.00 and four people making $300.00, every four weeks. You are now laying a solid foundation, creating profitability as well as security and stability. Our goal is to build two sales and distribution organizations each generating an excess of 5,000 GBV a week.

        This business-building strategy will create $2,100.00 a week. Remember, you can’t earn $2,100.00 a week until you make $300.00 a month first. Nobody that is making $2,100.00 a week achieved it without making $300.00 a month first.

        Take note: by following the Getting Started Guide, we have goals for business, retailing, organizational growth, and training. Anyone can satisfy the tasks and activities set forth in the Getting Started Guide if he/she chooses to. If they don’t, it won’t be because they can’t, it will be because they won’t. Remember the difference between success and failure. The individual who succeeds simply does what the individual who failed did not do or was not willing to do. You need to eliminate the two words ‘I can’t’ from your vocabulary. Your choices are the only thing that you can completely control. Have Fun!

    3. Goal Setting: What can the UnFranchise Business help you achieve? As stated previously, self-confidence and a strong sense of self-worth are necessary in order to achieve your objectives. But what are your objectives? What is it that you really want? Have you put any serious thought and planning into what you want to accomplish? The clearer and more precise your objectives are, the better your chances for their attainment.

      What are your motives for devoting time to your UnFranchise Business? Are you looking for a “vehicle” that  can transport you from where you are now to a new level of financial independence, which you desire.

      When Market America Independent UnFranchise Owners are asked, “Why are you putting your time and effort into this business?” responses generally take the form of:

      • “I want to earn extra money.”
      • “I want to be financially independent.”
      • “I’m going to get rich.”
      • “So, I can retire comfortably.”
      • “So, I can afford to do what I want to do.”

      These statements, and others like them, are for the most part empty, unemotional wishes, about a level the person has never been close to before. These wishful statements have probably been used to describe desires for other endeavors embarked upon which came up short. These idle statements about the desire for money are entirely too vague and unrealistic to generate the desire necessary for people starting in this business.

      A very simple concept is applicable when establishing one’s goal strategy. This concept is, “If you take care of the little things, the bigger things will happen automatically.” What is financial independence but a series of smaller accomplishments that, when combined, create a new and more exciting position in life for you? What importance does money have to you, except to be used to purchase the things that money can be exchanged for? Those are the things we really want.

      Isolate any one of your goals, and its accomplishment will seem much more believable to you. A system for accomplishing a succession of these goals will lead to clarity and focus when it comes to the bigger goals that many people only talk about, but don’t really believe are possible for them.

      Accurate and worthwhile goal setting requires that we understand the principle of “crawl before we walk and walk before we run.” If your goals are not realistic for you, the desire necessary for pursuing their attainment will not be there. Concentrate on the process, one step or goal at a time, not the product.

      The step-by-step system that follows is designed to assist you in the formation of a solid, realistic and believable set of objectives. You will begin to see and understand that by reaching a number of smaller objectives, you will develop the confidence within you to start believing that your larger objectives are very achievable. Your level of thinking and your level of expectation will continue to rise, bringing with them goals that were previously only idle dreams. As the captain of your own business, it is imperative that you know exactly where you are going with the powerful vehicle Market America has provided.

      Step 1: Developing A Master List

      Find a relaxing environment where you won’t be disturbed for a couple of hours. If you have a spouse, make sure he/she is with you. Have on hand a couple of pads of paper and pencils or pens.

      Now sit down, relax and begin committing to paper everything you can think of which you want. Write down absolutely everything you have ever thought of having or experiencing. It does not matter how small or how big it may seem to you. Write it down!

      How you are going to acquire these things is of no consequence at this time. Don’t even think about it. Just keep thinking about things you want or desire to experience and write them down. You should be able to fill several pages with these desires. To get started, you might consider the five major areas of life:

      • Family Goals
      • Personal Goals
      • Spiritual Goals
      • Business Goals (i.e., Market America UnFranchise Levels)
      • Financial/Material Goals

      Writing these goals down on paper is the first step toward their attainment.

      Step 2: Categorizing Your Goals

      After putting your desires in writing, begin the process of placing each in an appropriate category. Using your master list of goals developed in Step 1 above, place each goal in one of the five categories described earlier (i.e., family, personal, spiritual, business, and financial/material). Organizing your goals in this manner will begin to show you where your strongest motives lie. By organizing your goals into specific areas of your life, you have taken one more important step towards defining what you want.

      Step 3: Prioritizing Your Goals

      Now is the time to decide what your most important projects are. These projects will be the things that need to happen first. Your immediate priorities may come from one, any, or all five categories. Prioritize your goals into three timeframes:

      • Short-Term Goals — To be achieved starting now to 6 to 12 months.
      • Mid-Term Goals — To be achieved in 12 – 36 months to three years.
      • Long-Term Goals — To be achieved in 36 months and beyond.

      Begin to study and analyze your short-term goals. These should be goals that must be accomplished on a “right now” basis and also must be accomplished before you can realistically approach your larger mid-term goals.

      Concentration on these short-term goals will be your mental diet or food for your subconscious mind. It is the visualization of these goals that will reprogram your mind. Review your goals minimum twice a day (morning and night). Note: Learn to translate your goals to UnFranchise Business achievements like Base 10, 7 Strong, Master UnFranchise Owner, Local, and District Regional Challenges and achieved UnFranchise Levels like Executive Coordinator and Director.

      Step 4: Emotionalizing and Crystallizing

      Take all of your short-term goals and thoroughly define each one. Following are examples of how to further crystallize your short-term goals:

      • HD TV— What brand, what options, what size, what price, and when do you want it?
      • Getting Out of Debt — What are your debts (list them separately), which are most pressing, what is the amount of each, what is the monthly payment required to pay them off in the timeframe you have set?
      • New Car — Make, model, options, color, price, monthly payment, down payment and insurance costs? Drive one and obtain brochures.

      If you will specifically define your goals, you will eliminate unproductive guesswork about where you are going and what needs to happen to get you there. Once your goals are crystallized, live and think about your goals. Imagine already being in possession of them. Read your goal list and study it each morning and night. Now you are giving your subconscious mind the right kind of programming for the purpose of achievement. If your thought process becomes focused on the attainment of these goals, your inner desire will take over and you will not be denied the things you have decided to have.

      As you begin to attain your short-term goals, the next step becomes mid-term goals. Your mid-term goals become your new short-term goals. Put them through the same crystallization process. Soon your long-term goals start to look very attainable, your level of thinking and self-worth are dramatically improved, and you have a solid “road mapping” system for getting you where you want to go. As you develop new short-term goals to replace those attained, remember these mandatory elements:

      • They must be your goals, not someone else’s
      • They must be realistic and attainable
      • They must have a time deadline for accomplishment
      • They must be read and visualized at least twice a day
      • Use visual tools such as brochures, pictures, catalogs, your written descriptions, etc.
      • Experience whenever possible (i.e., test drive the car, try on the jewelry, walk through the house, etc.). This helps emotionalize your goals.
    4. Developing a Detailed Plan of Action and Goal Statement: A detailed plan of action is your blueprint for success. It is analogous to a business plan and strategic plan of a successful corporation. It is, virtually, a road map towards the attainment of your goals. Without it, you have very little or no direction. UnFranchise Owners without a detailed plan of action wander aimlessly, often confusing activity with productivity. Without this plan, you have no control over your direction or outcome. A detailed plan of action will enable you to create circumstances and control your progress, rather than being a victim of circumstances.

      Even though you now own your own business and work for yourself, you need to have a contract with yourself. This contract will take the form of a Goal Statement. This Goal Statement will be a written summary of your goals, timeline for achievement, and commitment to attain them. It will be carried on your person at all times.

      Detailed Plan Of Action

      In the previous section, “Goal Setting,” you went into considerable detail defining exactly what you want. You identified your short-term goals (recommend a minimum of five), established their priority, and set a deadline date for attaining each goal. The following four-step process will guide you through developing a detailed action plan for achieving your goals.

      Step 1: Creating The Target

      Using the table provided (make several copies) enter the following information:

      • Short-term goals
      • Lump-sum amount, if down payment is required
      • Monthly income required to maintain
      • Cumulative monthly income to maintain (multiple goals requiring payments)
      • Number of Business Development Centers earning a minimum of $6,000.00 every four weeks (1500 BV commission each week. Do not count BV Management Bonus or IBV commission in this calculation)
      • Associated UnFranchise® Level from the “Market America Ladder System of Achievement”
      • Realistic date to be achieved, given the amount of time you are devoting to the business on a weekly basis

      Step 2: Fine-Tuning Your Date Of Achievement

      You already estimated when you thought you could achieve your short-term goals. Now let’s fine-tune the dates for achievement, or better yet, let’s validate the date you set. How many UnFranchise Owners will you have to sponsor? How much Group Business Volume does your organizations have to generate? How many potential UnFranchise Owners do you have in mind?

      Let’s assume it takes the average person four to six months to really get rolling with the business. Let’s also assume that you need to sponsor four people, who commit to Base 10, 7 Strong in four to six months in each leg to ensure your Business Development Center(s) is completing the pay cycle (initially) every four weeks.

      If your goal requires one BDC earning equal to or greater than $6,000.00 every four weeks, then you would need to sponsor eight people, four in your left organization and four in your right organization. It is true it only takes two successful UFOs earning consistently $600.00 per week in BV commission, but if you are in a hurry, and don’t want to be dependent on others, and don’t want to leave attaining your goals to chance, you will need to sponsor eight. If your goal requires greater than $1,500.00 every weeks: 1) build your BDC’s organizations into earning $2,100.00 per week; and 2) take advantage of your second and third BDCs and duplicate the efforts of your initial Centers.

      With the time you are willing to devote to your business and the number of prospects you have on your list, how long do you feel it will realistically take to accomplish what is necessary to attain your goals? There is no way to project exactly, but make a realistic estimate based on our previous assumptions. Then, readjust the achievement dates accordingly in your table from Step 1.

      Now, for the first time, you have well-defined goals. Your business should be taking on a new meaning. Business Development Centers and Pin Levels take on new dimensions because they have been translated into your own personal goals.

      If you are not satisfied with your realistic or readjusted date for achieving your short-term goals, pay close attention to Step 3, “Determine What You Will Do To Attain Your Goals,” which follows.

      Step 3: Determine What You Will Do To Attain Your Goals

      This step in developing your detailed plan of action is extremely important. Often it is the most difficult step because it requires self-examination. No goal is achieved without some commitment and sacrifice. Each of us has to develop, in different ways, in order to perform to the level necessary for goal attainment. If this business can give you anything you want, what are you willing to give back to the business? This question includes what we must sacrifice. Sometimes we have to remove obstacles that are preventing us from succeeding. For example, you may be a “couch potato” after work; you may have to temporarily give up “Monday Night Football,” or “Saturday’s golf game;” you may have to temporarily give up your bowling league, or stopping after work with friends at your favorite gathering. You have to decide! Are the sacrifices you have to make worth attaining your goals? If the answer is no, then you probably didn’t open up to the goal setting process, nor did you identify a goal that really motivates or inspires you. Before, you never thought about it in detail because you didn’t have the vehicle that made your goals realistically attainable. Now that you have a vehicle, it is possible.

      Maybe you feel that you don’t have the money to obtain the necessary products and tools, or to travel to trainings. Yet, you are spending $100 per week on entertainment or things that don’t contribute at all to attaining what you really want. After all, when you have attained your goals there will be plenty of time and money to do the things you had to temporarily give up.

      Next, what must you overcome? What are your fears or areas needing self-improvement that might prevent you from succeeding? Is it negative thinking? Is it the association with negative, narrow-minded individuals? Is it fear and hesitation about talking to people? Is it procrastination? Is it laziness? Is it your inability to persist and not quit whenever presented with a challenge? Be honest! The first step in resolving a problem is identifying and acknowledging that one exists.

      Lastly, what are you willing to give in order to attain your goal? How much time each month, each week, and each day are you willing to commit? How much operating capital (money) can you commit to the development of your business? How many trainings from the GMTSS are you willing to attend? How many meetings are you willing to hold each week? Are you willing to read and listen to audios in order to obtain the necessary knowledge for succeeding in your business? Be honest and realistic. Visualize it, and then write it down.

      Once you have answered these questions, summarize the information in the following chart. Note: What will you give? Focus and Effort.

      • How much time?
        • 0 to 12 hours/week. Book those hours in your calendar with at least (2) three hour blocks to Show The Plan, Retail, Implement Duplication and the ABC Pattern.
      • How many GMTSS Events will I attend?
        • 12 UBP
        • 4 to 6 Locals
        • 1 Regional
        • 2 National Events
        • 2 University Major Events
      • Audios to Listen
        • 2 per week
      • Review Websites and Internet Marketing tools
        • 15 minutes daily

      What I Will Do, Commit, Sacrifice, Overcome

      • Meetings:
      • Trainings:
      • Money:
      • Changes:
      • Sacrifices:
      • Areas for Self-Improvement:
      • Other:

      You may have found additional resources after completing Step 3 that you weren’t aware you had when fine-tuning dates of achievement in Step 2. You should then go back to Step 2 and readjust your date of achievement for your short-term goals – for earlier completion!

      Step 4: Monthly, Weekly, Daily Activity Requirements — A Detailed Plan

      Write out a detailed plan of required activities that must be accomplished each month, each week, and each day in order to achieve your goal. By doing this, you virtually ensure your success. Example: You want to have three BDCs (from the Master UnFranchise Owner Program), each earning at least $1,500 every week by the end of 12 months. This means you need two strong organizations. You are not going to depend on someone else’s timing or production and are not going to leave your goal to chance. You know you need to sponsor four people who commit to Base 10, 7 Strong, as determined as you are, into each of the  organizations. This is the equivalent of eight UnFranchise Owners over an eight-month period. Over an eight-month period, you would need to sponsor one  UnFranchise Owners per month;. To sponsor one per month you may have to show the business to as many as four to eight people. To show the business to four to eight people per month, you may have to approach 24 people, depending on the quality of the prospect, your knowledge/skills, and relationship with the prospect. Let’s now complete the sample plan below.

      Monthly Requirements:

      • Approach: 24
      • Show Business: 4
      • Sponsor: 1
      • Other:
        • Attend one GMTSS event, two UnFranchise Business Presentation (UBP) meetings or Home Business Presentation (HBP), sell $200.00 retail sales, and develop two Preferred Customer

      Weekly Requirements:

      • Approach: 6
      • Show Business: 1
      • Sponsor: 1 (per four weeks)
      • Other:
        • Attend one UBP or HBP meeting (every two weeks)
        • Attend one training (every four weeks)
        • Follow up with people shown the business from previous week
        • Call senior leader or mentor
        • Sell $50.00 retail sales
        • Add 1 new retail customer

      Daily Requirements:

      • Approach: 1 (six out of seven days)
      • Show Business: 1 every three days
      • Sponsor: 1 every 10 days
      • Other:
        • Read Goal Statement twice
        • Review 30 minutes of business information
        • Listen 30 minutes to self-improvement audios
        • Work on additions to prospect list

      Now, summarize the chart you have completed for your own goal attainment in a few sentences.

      Goal Statement

      Using the information you have generated in Steps 1 through 4, summarize each into a 50- to 150-word written statement on a single sheet of paper. This statement will include:

      • What you want (goals)?
      • When you want it (dates)?
      • What you must change (habits, time/money management, self, etc.)?
      • What it will take (each month, each week, and each day)?

      Commit to it in writing, carry it with you at all times, read it twice a day, and revise it as necessary to include new goals as old goals are attained. You will be amazed at what begins to happen. Only those who have experienced it understand it. You must do it for 30 consecutive days without fail. Be persistent. Success is a habit. Most of all, remember that your Goal Statement is a contract with the only person to whom you can entrust the success of your business and the attainment of your goals — THAT PERSON IS YOU!

  3. Retailing: Developing your own personal retail customer base can be simple or difficult, depending on your attitude and your approach to it. If you follow the suggestions in this section, your personal retail sales will be both a rewarding and profitable experience. The end result is long-term Preferred Customers, providing both stability and profitability to your business called lifetime value.

    The first and most important method is your personal use. You must become your best customer. It is imperative that you believe in the products you are going to retail. This can be best accomplished by your own personal use. Try them all. By doing so, you will learn about all of the products available to you for retail from Market America’s exclusively  branded products. Select 3 or 4 of your favorite Market America exclusive products and focus on retailing them until you build 10 repeat customers or a total of 400 BV per month of production. In addition, your sales and distribution organization will do the same. Remember people do what you do, not necessarily what you say to do. In addition, the volume from your own personal use will help to ensure that the month-to-month accrual of Group Business Volume is secured until you begin to receive commissions. Imagine every UnFranchise® Owner in your entire organization just using all of his/her own products and building their Shopping Annuity.

    Market America makes personal use of your products easy, through its UnFranchise AutoShip Program. It allows you to maintain a standing monthly order that will be shipped to you each month. It only makes sense to purchase products from your business, rather than someone else’s.

    In this section, we will discuss numerous retailing and marketing techniques. Combining these techniques with the knowledge and insights to professional selling skills found later in this manual, you will be equipped to build a large retail business and teach your organization how to build a strong repeat customer base. This will translate into a steady stream of volume generated week after week, resulting in secure ongoing income to you from the Management Performance Compensation Plan. Remember, ongoing income is not based on what one UnFranchise Owner sells but on what many UnFranchise Owners collectively sell. With Market America’s exclusive brands, you can earn a lot of money retailing market-driven products (30 percent to 100 percent gross retail profit), as well as earn continuous ongoing income by duplicating those sales through the UnFranchise Business Development System. The more repeat customers your organization is serving, the greater and more secure your ongoing income will be.

    As previously stated, the foundation of establishing a solid retail customer base begins with using and believing in the products you choose to retail. The second step is to specialize in two to four products and obtain specific knowledge relative to each product as time goes on; your personal needs and the needs of your expanding customer base will lead you into other university majors or billion dollar market. Becoming knowledgeable about your products and market will better prepare you for approaching prospective customers and teaching them about the benefits these products have to offer.

    Market America offers a multitude of in-depth information contained in audio downloads, videos, UnFranchise training and MeetON. Another tremendous source of specific product information can be obtained by attending trainings, seminars, and conventions. The more you learn and know, the greater your ability to approach prospective customers in a confident manner.

    The information that follows is designed to provide general retailing, merchandising, selling and marketing techniques which can be applied to any specific university major or product. You simply need to fine-tune and adapt the techniques to the stores or products. These techniques, using product knowledge, virtually guarantee success in retailing your products.

    One of the Key Success Factors in building a strong, profitable, and stable organization is ensuring that each UnFranchise® Owner that is brought into the organization creates and regenerates product sales on a consistent and frequent basis. Market America refers to this Key Success Factor as accomplishing or achieving Base 10. (Base 10 refers to serving 10 repeat customers averaging between 30-40 BV monthly) By implementing the Base 10, Seven Strong business-building principle, you will ensure that your UnFranchise Business is being built properly, which will result in a solid and resilient business. To see a visual depiction of Base 10, please refer to the section “Building a Solid Foundation ‘Base 10’ in the Getting Started Guide. For further illustration and explanation of the Base 10, Seven Strong principle, log onto your UnFranchise Business Account.

    Take note: By following the Getting Started Guide, we have goals for business, retailing, organizational growth, and training. Anyone can satisfy the tasks and activities set forth in the Getting Started Guide if he/she chooses to. If they don’t, it won’t be because they can’t, it will be because they won’t. Remember the difference between success and failure. The individual who succeeds simply does what the individual who failed did not do or was not willing to do. You need to eliminate the two words “I can’t” from your vocabulary. Your choices are the only thing that you can completely control. Achieve Base 10 and register each of your customers as Preferred Customers online. Have Fun!

    *Don’t forget, registering all of your customers as Preferred Customers and crediting the purchases of these customers through a manual retail receipt available through your UFMS enables you to submit your UnFranchise Owner Sales Report (Form 1000) online and ensures that your Preferred Customers can earn Cashback when they purchase from your websites (SHOP.COM,, When you reach $200.00 in retail sales credited to your Preferred Customers, the Form 1000 is submitted automatically! This becomes a tremendous convenience and also greatly minimizes the chances for making a mistake. The only way to utilize the online Form 1000 submittal is to register your customers as Preferred Customers through your UnFranchise Business Account.

    1. Psychology Of Selling: Before we begin discussing specific methods or techniques for developing your own retailing and merchandising system, let’s deal with the individual who is convinced that he/she cannot sell. It is always interesting to hear people try to sell their sponsor on the fact that they just can’t sell. When people are asked why they can’t share the product and tell people about a product they are using and believe in, the response is amazing. They go into a long explanation with enthusiasm and conviction as to why they can’t sell. They go on and on “selling” their reasons as to why they can’t sell. They do such a good job that they just about end up making their first sale! They almost end up selling their sponsor on the idea that they can’t sell. Ironically, they have just proven to their sponsor that they are a fantastic salesperson.

      Let’s face it — we are all salespeople. If we have a full-time job, we sold our current employer on ourselves or they would not have hired us. If we are married or have a steady relationship with someone, we have sold him/her on the benefits of maintaining that relationship. If we have children, we sell them on our values and the behaviors we expect from them daily. If we enter into almost any kind of conversation, we end up, most of the time, attempting to sell our beliefs and opinions on just about any given subject.

      There are two major obstacles in selling. The first obstacle is the customer’s fear of making a mistake. The second major obstacle in selling is the salesperson’s fear of being rejected. Until a salesperson develops confidence, a high self-esteem and resilience to bounce back from inevitable rejection, he/she cannot approach and sell successfully. All outstanding salespeople have reached the point where they no longer fear rejection and view every approach as an experience.

      Sales are usually based on friendship, building a relationship, and developing a rapport. People will not buy from you until they are genuinely convinced that you are acting in their best interest. There is a direct relationship between your level of self-esteem and how well you get along with different people. The best salespeople have a natural ability to make friends or build relationships easily with prospective customers.

      A key element in selling is enthusiasm. A sale is a transfer of your enthusiasm about the product or service into the mind and heart of the other person. The reason so many people fail in sales is that they do not stay with it long enough to get those first winning experiences that raise their self-esteem and self-confidence. That is why it is so important from the very beginning to say to yourself that nothing is going to stop you until you are a success!

    2. Retailing, Merchandising, And Marketing Techniques: In this section, we will discuss the following methods or techniques for retailing and developing your own merchandising system, including:

      • Developing a customer list
      • Sample or trial-size marketing
      • One-on-One sales
      • Home product previews, clinics and/or special presentations to interest groups
      • Fundraising
      • Referral sales
      • Sales from UBPs
      • Preferred Customer programs
      • Counter displays
      • Booths — flea markets, bazaars, fairs, yard sales, tradeshows, special events
      • Direct mail
      • Internet marketing

      It is useful to study all of these techniques in order to get ideas and an overview. You can select the techniques that are best suited to you and the product lines you are specializing in, but there is no teacher like experience. You will learn more by doing than you will by studying. You will even begin to develop your own ideas and techniques. Don’t be afraid to be creative. Sometimes the best idea or method is the one you create.

      Now, let’s examine the specific retailing and merchandising methods or marketing techniques which can be used to sell the product. The objective is to expose the product to the right people and let word-of-mouth advertising take over. The right people are those who have an interest, need or desire for the product.

      Some things that you should consider in your direct mailer are as follows:

      Whenever possible, it is wise to follow up each mailer with a telephone call. This will greatly increase your results.

      1. Developing A Customer List: It is always good to begin by identifying a list of potential customers or “target markets.” Take a blank sheet of paper. List each of Market America’s exclusive brands that you are going to retail. List the benefits of each product and its cost, and then break it down to per day or per use cost. Assign a number or letter to each store or product line. Next, take a second piece of paper and list everyone you come in contact with. Include friends, relatives, acquaintances and associates. List everyone you buy products or services from. List people at stores or businesses that you visit regularly, such as hair salons, gas stations, dry cleaners, etc. Who do you know at these establishments? Sometimes you don’t even know their name, but you know of them. Who provides services for you on a regular basis: lawn services, housekeeping, mechanics, plumbers, paperboy, exterminators, pool services, postman? Brainstorm! Often, these people are better prospects than the people closest to you.

        The next step is to look at each product and assign the person from the list that may need the benefits or know someone needs the benefits of the product. By each name on your prospective customer list write the product line that he/she might want, need or be interested in. Ask yourself questions like these:

        • Are they into fitness or athletics?
        • Are they health conscious?
        • Do they like to wear cosmetics?
        • Are they concerned about their personal appearance?
        • Do they need to lose weight?
        • Are they in debt?
        • Do they have a business or are they independent contractors?
        • Does their line of work require skin protection?
        • Are they often in situations where self-protection is a key concern?
        • Do they have pets?
        • Do they own a trailer, RV or motor home?
        • Do they own a pool or hot tub?
        • Are they looking for a part-time job?

        The list goes on and on. You can think of your own questions depending on the products you are interested in. In this process, you can then match the product with the person. Now that you have listed the product by each person’s name, it is beneficial to go down the list of names and list these under each product line, making up a separate list by product. The result is a working list of target markets for each product you are selling.

        What Do You Do With The List?: The ultimate goal is to develop Preferred Customers or Independent UnFranchise Owners. Use it in conjunction with many of the techniques that follow. Think of which technique is best suited to each person or product line. Keep in mind that building a relationship is very important with each potential customer. Each potential customer has a lifetime value for your business.

        Constantly be aware of your target market. Look for opportunities to bring your products up in conversation. Steer the conversation to their particular area of interest or need as it relates to the product. Sometimes, merely having the product with you will arouse curiosity and they will ask you about it. Using the product in front of them stimulates even greater interest. If they ask, “tell the story.” Tell them your experience. Give a personal testimonial. Use your product knowledge to explain the benefits, special features, and price justification. Don’t be overly anxious or “pushy.” You see these people repeatedly. Steadily build curiosity and interest. If you are more aggressive, you can take a more direct approach, using one of the other retailing techniques in this section on contacting the individual directly.

      2. Sample or Trial-Size Marketing: For some products, the most powerful technique is trial-size or sample marketing. This is especially effective for nutritional, weight control, and skincare products, although the techniques can be employed for many other product lines. Nutrition bars can be sold by test marketing and providing your card and a brochure could very well lead to multiple sales. Tell the story of how good they are. When prospective customers taste the bars, they are pleased and want the bars. You can order trial sizes of some products like, Royal Spa®, Skintelligence®; Daily Essential Packets, the Isotonix Essentials™ line of Turn Up and Turn Down and women’s health and anti-aging products. You can get packets of MochaTonix®, Isotonix® Digestive Enzymes with Probiotics and Ultimate Aloe®.

        The process is very simple. You “tell the story.” You ask people to try the product to see how it works. When it works or if they like it, they come back to buy it. The sample is a fabulous advertisement and well worth the investment. The more you expose your products to target markets, the more customers you will get. Trial-size marketing your products should be performed daily. It is simply a numbers game. Remember, customers will purchase over and over again once they are using the product. It is imperative to  follow up with them. It isn’t just a single sale, but many sales over a year and building share of customer. Also, a satisfied customer usually will lead to other customers over a period of time. Be sure to give samples to people who need, want, or are interested in that product.

      3. One-on-One Sales Or Demonstrations: The one-on-one sale or demonstration is one of the most effective methods of retailing. It can be done spontaneously, informally, or by appointment. It can be done with any “store” or product line.

        1. Spontaneous — There are many instances when you are over at a neighbor’s house having coffee, visiting with someone, or at work, where an opportunity will come up to talk about the product. If you carry literature and product in the trunk of your car or a trial size of the product in your purse, this sales method becomes a very natural process. Simply follow the following pattern:

          • Tell the story of how you found the product
          • Give your personal testimonial
          • Show the product; demonstrate it if possible
          • Cover the special benefits and features
          • Justify the price
          • Ask if they want to buy some or if they know anyone who would be interested

          This is a simple process of show and tell. It can be used with any product.

        2. Informal — While people are coming to visit you or you are planning to visit them, you can tell them in advance that there is a product you want to show them. In this way they are expecting you to “show and tell” the product. It is not a formal sales pitch. It is very informal and free-flowing. Get them involved in the demonstration. Let them ask questions. Tell them stories about the product. When appropriate, show them the literature. Work the benefits, special features, and price justification into the conversation or when you are answering questions.

        3. Appointment — Call your prospects and set up an appointment to demonstrate the product. This is a more formal presentation, but they are mentally prepared for a presentation and give you their full attention. Be sure to show and demonstrate the product. Use your literature to cover benefits and special features. Use credible information, articles, testimonials, and anything else that is helpful in making a formal presentation. Don’t forget to ask for the order and referrals. They are expecting you to ask. Note: Some wonderful products to demonstrate are ClearShield, our super-enzyme product S.O.S. Smoke Odor and Stain Eliminator, Snap™ Heavy Duty Concentrate, many of our skincare products as well as our Isotonix products.

      4. Home Previews, Clinics, Presentations, Parties: All of these terms refer to a presentation held in someone’s home (hostess/host), where friends have been invited over. A home preview is generally referred to as a “showing” of a product line such as TLS®, a Wine and Wellness Party for our nutrition products, Motives Party and Online Shopping Parties. The products are displayed, the story is told, and orders are taken.

        A clinic or presentation refers to a gathering of people for the purpose of being educated on a given subject. Of course, we are going to show the product. It is good to use the usual sales aids, handouts, a prepared talk, and a demonstration. A clinic or presentation can be put together on any product line. The information covered in the clinic or presentation establishes the need for the product you are going to describe or demonstrate. You actually give a mini-seminar, building the need for the product, showing or demonstrating the product, “telling the story,” and covering the benefits, special features, and price justification of the product. Many presentations are offered in your downloads. Use magazine and newspaper articles, quote authoritative sources, and use visual aids to support your presentation. Obviously, the possibilities are unlimited. Presentations can be made to special-interest groups, non-profit organizations, or associations. Many organizations have weekly or monthly meetings, where they invite a guest speaker. Sometimes, it is a luncheon or dinner meeting. You can go to the reference section of the library and obtain a published list of associations and organizations. You can also look on the internet, local newspapers often have a community section, where local organizations and associations and their meeting times are listed. You may know people who are involved in these organizations or associations. It is always easier when you have a connection. A sample list of organizations or associations that might be open to presentations is as follows:

        The list goes on and on. Select a topic that would be of interest to the group, a topic that creates a need for one of the product lines. Remember, these organizations are always in need of speakers and will welcome your call.

        There is a whole “subculture” of people who buy through each other and socialize through home parties. There is an extensive network of people right in your hometown who attend each other’s home parties for various companies and product lines. It is a multibillion-dollar industry and market. It can easily be tapped just by booking a home party for someone who is already doing home parties.

        A party is slightly different from a home preview or clinic in that it is a more frivolous, informal social atmosphere. Talk to someone who is already doing parties to utilize the format to which he/she is accustomed. Usually the party includes some ice breaker party games, drawings, hostess gifts for guest purchases, incentives for booking a party (discount, credit, or small gift), and refreshments. Talk to the potential hostess and see what he/she is accustomed to, and incorporate some of the things he/she is already accustomed to doing. The key is preparation. Helpful hints: (1) serve modest refreshments; (2) reward the host or hostess with a gift or discount based on the number of people showing up and sales volume. Motives offers such party information.

      5. Fundraisers: Church groups, little leagues, children’s sports organizations, women’s auxiliaries, non-profit organizations, charitable groups, and associations are always looking to raise money. You can select a product that would be of interest or that would move well in their circle of influence. You can present our Non-Profit Program (NPO). Refer to your > Downloads.

        Generally, each member of the organization takes orders from family, friends, neighbors, and relatives. The organization leader collects the money. They pay you the cost of the product. You need to decide how much of the retail profit you will let them keep. Remember, to have a 100 percent markup will depend on the store or product line you choose. Make sure you cover your cost. It is customary to let them keep 50 percent to 90 percent of the markup. Remember, you will get BV credit toward your commissions.

        50 percent of the markup is fine if you are supplying samples, literature, and inventory. If they are buying the product up front for the fundraiser, you can allow them to keep up to 100 percent of the profit. That is a decision that only you can make! You will need to provide the organization with order forms, receipts, literature, and samples. You need to work out an inventory control system, how you will collect the money, and who will be responsible for payment. You can arrange for them to take orders and make payments when you deliver, or you can do it on consignment if you have the money to advance inventory and the necessary controls are in place. Setting up fundraisers requires meeting with the leaders of the organization for a simple presentation or demonstration and setting up a system for recording sales and collecting money.

        Fundraising campaigns are not to be confused with the Market America Non-Profit Organization (NPO) program.

      6. Recommendation or Referral Sales: One of the most effective methods of retailing is using recommendations from satisfied customers. Every time you make a sale, you should ask the client or customer if he/she knows some other people who might also be interested in the product. Take out your appointment book or pad and write down their names, phone numbers, email address and addresses. It is especially effective to create a special offer, free gift, or discount for a recommendation sale. This makes customers giving you the names feel like they are doing their friends a favor or getting them a special deal. If you can get an email address or physical address it is effective to send people an electronic infographic or postcard with a special offer, mentioning their friend who recommended them for the special offer. You can also offer the customer giving the recommendation an incentive program for each recommended individual given to you who ends up making a purchase. For every individual who purchases, give the customer who recommended him/her a five percent discount or a $5.00 to $10.00 credit towards his/her next purchase. Keep the customer informed of the results. You can customize a program like this in whatever way you like. An additional incentive can be given if the customer actually pre-contacts the referrals to let them know you will be calling.

        Another successful method is using customer testimonials. Have your customer write a testimonial and then mail or email to the referrals from that customer. Follow up with a phone call to set an appointment to explain the product. You may want to use a special discount that they would receive for them being a referral.

      7. Sales From UnFranchise® Business Presentation: One of the easiest and most natural methods of adding customers and making retail sales is right at UnFranchise Business Presentation. Obviously, not everyone will be ready or interested in getting involved in the business as an UnFranchise Owner that night. However, you have a captive audience. There is something that almost everyone needs, wants or will be interested in  Market America’s  exclusive brands. It is important to give an overview of all the different products at the meeting.

        Spend additional time on the products or stores that you sell. Give testimonials, demonstrate your favorite products, and show literature, articles, or credibility materials. Be sure to mention in the meeting that they might be interested in some of your products. Offer them a discount if they place an order that night. Have some products with you that they can look at or try. The Daily Essential Packets are a wonderful product to share.

        In the Meeting after the Meeting, or Follow-Up meeting, ask them, “Which products are you most interested in?” Get them involved. Use your product knowledge to explain the benefits, special features, and price justification. If you have testimonial letters, credibility literature or articles, show these to them. Ask them if they would like to try the product or place an order. At least 50 percent of those who do not become UnFranchise Owners will order product if you follow this technique. It is a fact that some of the best UnFranchise Owners started out as good customers.

      8. Preferred Customers: You as an UnFranchise Owner are an Independent Shop Consultant. Sit down with your prospective customers and ask them if they would like to enjoy special benefits by becoming a Preferred Customer. Tell them about the Nutri-Physical® Survey and online ordering 24 hours a day, seven days a week.

        Prospective customers can sign up to become Preferred Customers through your SHOP.COM site or you can register them on your UnFranchise Business Account. Ask them about their interests and needs. Inform them that their feedback on purchases is invaluable!

        Get to know your Preferred Customers. Suggest that as they run out of products they are currently using, that Market America also handles those products, and recommend that they try the Market America products. In this way, they are not spending extra dollars but just replacing their current brand with Market America’s exclusive brands. If they are not fully satisfied within 30 days, they are entitled to a full refund of the Market America product — 100 percent Preferred Customer guarantee. Use your Home Shopping List or Shopping Assessment to identify these products.

        By using the “Alerts” system on your UnFranchise Business Account, set a time to call or visit new Preferred Customers in two weeks. Follow this by appointments/contact every 30 days. Consider their repetitive purchases to be set up on the Preferred Customer AutoShip and give them a 5 to 10 percent discount for doing it. On your visits, ask them for referrals — people who might be interested in or could benefit from one of the products they are using.

      9. Counter Displays: Counter product displays can be a powerful merchandising technique when placed in the right location. Although products handled by Market America cannot be placed in retail stores on shelves, there are several locations that they can be displayed in high-traffic areas. Counter displays can be put in service businesses such as: hair salons, cleaners, restaurants, car washes, doctors’ offices, reception areas of businesses, health clubs, tanning salons, nail salons, cash register locations of businesses such as service stations, gymnasiums, etc.

        Cardboard or Plexiglas holders can be purchased from a wholesale supplier of box-board containers, or office supply stores. Vendors for these supplies can be located on your SHOP.COM site.

        Once you have determined what avenues you want to pursue, you have to contact the owners of the businesses. It is best to begin by dealing with people you know or businesses you frequent, where you are a recognized regular customer. Once you have the product in a few locations, you will find that it is much easier to add locations by mentioning those places where you already have the product on display. Sometimes owners will want to become UnFranchise Owners. This is just fine because they will buy the inventory and eliminate concerns about collecting, consignment and inventory. You will get credit for their Business Volume. Note: Be aware that counter displays may incur theft of the displayed products.

        As with fundraisers, you have to predetermine how you will divide up the profit with the owner of the location in which you are placing the counter display. Remember, you are benefiting from the Business Volume generated. In those cases where you are putting the product on consignment, owners should get 25 percent to 50 percent of the profit. When the product is being put in on consignment, you need to be very cautious. Make sure you know the people. You need to put into writing your arrangements with them detailing out the cost of the product, when you get paid, that they have to pay for missing product, that it will work on an “inventory basis,” and the profit they will make on each item. Have them sign it BEFORE you agree to put the product in their location. You need a signed copy for yourself and a copy for them.

        It is helpful to educate the people who are at the counter on the products, so that they can answer questions and help promote the sale of the product. Give them a sample and get them to use the product. If they like it and it works for them, they are much more likely to recommend it to their customers.

        It is helpful to educate the people who are at the counter on the products, so that they can answer questions and help promote the sale of the product. Give them a sample and get them to use the product. If they like it and it works for them, they are much more likely to recommend it to their customers.

      10. Booths — Flea Markets, Bazaars, Fairs, Yard Sales, Tradeshows, Special Events: Setting up a promotional booth at a high-traffic location such as a flea market, fair, bazaar, special event, tradeshow, or yard sale is an effective method of merchandising, if you have the time. It is important to analyze the cost-effectiveness. How much does it cost to have a booth? Does the product you are promoting match the interest of the type of people who will be there? Try to calculate how much product you will have to sell prior to arranging to do this. Is it realistic? Is it a profitable undertaking?

        It is useful to study the section on tradeshows in this manual. There are many helpful suggestions and hints that can be applied here.

        In setting up a booth, there are several important considerations:

        • Location — Make sure you’re located in a high-traffic area.
        • Company-approved Literature — Have plenty of literature available with your name, phone number, and address on it.
        • Display — It is essential to have an attractive, appealing display to attract the attention and curiosity of the crowd.
        • Signs, Banners, Promotional Posters — Dress your booth with professionally prepared artistic signs. They are there to attract attention and sell your product, while bringing people over to ask questions.
        • Inventory — You are wasting your time if you do not have product on hand to sell on the spot.
        • Drawings — Have people fill out cards for a free drawing and put them in a “fish bowl.” This gives you prospects to follow up with. It also attracts people to your booth.
        • Special Sale Offer — Create a sense of urgency to buy on the spot. You can offer a discount, a promotional gift, or a free sample. You want to give people a reason to buy now.
        • Demonstration — Dramatic product demonstrations are the most effective means of getting people to buy.
      11. Social MediaFacebook, Instagram, Twitter etc. This is a perfect place to introduce your business to a large audience. There are dos and don’ts for each of these platforms. The best place to learn how to use social media and internet marketing is attending the internet sales and marketing trainings. You can find these training on GMTSS in your UnFranchise account.

        The Big 3 Social Media Platforms include Facebook, Instagram and Twitter. Facebook is the largest way of communicating with consumers in a non-prominent way. It covers all media and has well over 1 billion users.

        Instagram is the second largest social media platform. It is used predominantly for images, videos and live recording. It is hashtag-based and picture-focused.

        Next is Twitter, which offers the largest penetration potential. Twitter offers limited text, video clips and images. It is real-time interaction and is often referred to as micro-blogging.

        Social media offers free marketing, advertising via engagement, posting, shares and likes. It promotes brand loyalty; those who engage and interact are most likely to return to the brand. Social media can offer real-time customer service, increased reach, new connections and the opportunity to learn more about your customers.

        The use of hashtags is an effective tool. They are short links created by a word. An example would be #happydays. Hashtags organize a platform by keyword and topic and work best on Instagram and Twitter. Popular company hashtags are: #motivescosmetics, #tlsweightloss, #isotonix and #shoppingannuity.

        Mentions link someone to the text of a post by typing @name. Mentions notify the tagged party and increases the tagged parties’ visibility. Tags indicate ownership of content or a presence in an image. It makes it easy for the owner to see the content/product being used.

        Images provide an 80 percent higher engagement and create a story better than words. The best images are lifestyle and product in action. Careful not to use dark images, text images, non-stylized blurry or grainy images. You can use your built-in phone camera. But, keep your hands steady, focus and use good lighting. Mind your background too and avoid using zoom and flash. Zoom reduces quality of image and flash causes a washed out, unflattering harsh lighting. Best photos of products are flat laid with textured background. Scenic background, eye-catching color and relevant props all enhance images and promotes one to stop and like.

        It is a good idea to review the Corporate Facebook, Instagram, Twitter and Pinterest pages for quality examples — and don’t hesitate to repost the pictures.

      12. Email, Text or Direct Mail: A general solicitation usually yields a very low return of one percent to five percent of the total effort. Therefore, buying general lists of names to send out solicitation to the general public are not a very effective method of merchandising with Market America. However, if you have access to screened, personalized or warm mailing lists, a direct solicitation can be effectively used.

        A screened mailing list is a list including current names and addresses of people who have recently purchased a similar product. Sometimes, you can obtain such a list from someone selling a similar product or who has a business with the type of clientele that would have a specific interest. For example, a Weight Watchers group or a weight control support group may be an excellent source for a list for the TLS family of supplements. You have to match the product to the mailing list.

        A personalized mailing list contains names of people who are in some way connected to you through a common bond. Examples would be your wedding-guests list, personal friends, and members of a club to which you belong. Another example would be a list of people who know one of your customers who is recommending the product to his/her friends. The point is that the recipients of the mailing will recognize you or the person recommending the product. This increases the probability of the mailing being read carefully. It also gives credibility to the product you are promoting.

        A warm mailing is similar to a personalized mailing. It is a list of people who already have an interest in the product area. A warm mailing must have a degree of exclusivity. An example would be the clients of select clothing stores. It would be addressed to their exclusive clients. Another example would be customers of a health food store who have recently purchased energy products or food bars. Another example would be the clients of a salon who have purchased cosmetics from the salon.

        The most effective direct mailer introduces new products to existing customers. As your customer list grows, this can be an effective avenue of increasing your sales. In designing your mailer, you need to consider the weight. If you are sending mail first class, you want to keep it under 1 oz. For large mailings of more than 500 people, you may want to consider a bulk rate or third class. Contact your local post office for details.

        • Personalize it as much as possible.
        • Build interest and curiosity.
        • Use bold print and pictures to get their attention.
        • Consider including company product brochures.
        • Special Offers — be sure to make a special one-time offer. Create a sense of urgency. Give them a reason to buy now.
        • Give them a no-risk offer. Guarantee their satisfaction for 30 days.
        • Briefly emphasize why the product would be of interest to them.
        • Highlight the benefits and special features.
        • Include a call to action. Encourage them to order now. Make it easy to order.
        • Enclose a filled-out order form, a return envelope, and a number to call.
  4. Prospecting/Recruiting/Sponsoring: For the new UnFranchise Owner, there are five fundamental steps that must be accomplished to become a successful sponsor.

    • You must be able to explain what Market America is! You should have your answer to “what is it?” written down on a 3”x5” index card or your mobile device and carry it with you at all times.
    • You must develop a personalized “two-minute” commercial that communicates to the prospective UnFranchise Owner what the Market America business opportunity has to offer! Why you chose the UnFranchise Business model.
    • You must develop a list of prospective UnFranchise Owners. These potential UnFranchise Owners are all around you (anyone who could use additional income). Remember, retail customers often make the best UnFranchise Owners. Use the following sources to develop your initial prospect list.

      At Work:

      • People who want multiple strams of income
      • People who don’t like their jobs
      • Former co-workers
      • Entrepreneurs
      • People who are interested in new opportunities
      • People who are in a similar line of work


      • Housewives with spare time
      • Landlord
      • College students
      • Retired people who want to stay active
      • Members of the Neighborhood Watch Group
      • Millennials

      People who service me:

      • Service station/Auto repair
      • Electrician/Meter reader
      • Dry Cleaners
      • Waiter/Waitress
      • Plumber
      • Housekeepers
      • Bottled water representative
      • Diaper service delivery
      • Exterminator
      • Fireman/Policeman
      • Mailman
      • Gardener/Lawn Service

      Religious Organizations:

      • Religious Education Directors
      • Minister/Rabbi/Priest
      • Youth Workers
      • Ministers of Music

      Professional Relationships:

      • Doctors/Chiropractors
      • Dentist/Orthodontist
      • Accountants
      • Attorneys
      • Psychiatrist/Psychologist
      • Architect
      • Optometrist/Ophthalmologist
      • Nurses

      Athletic or Sports Organizations:

      • Bowling Club
      • Teammates
      • Racquetball partners
      • Tennis partner
      • Fitness Center

      School Contacts/Organizations:

      • Teachers/PTA
      • Parents of children’s friends
      • Boy Scouts/Girl Scouts
      • Lodges – Moose, Elks, etc.
      • Alumni Association
      • Former Association
      • YMCA/YWCA

      People I patronize:

      • Dry Cleaners
      • Bakery
      • Carpet Cleaners
      • Grocer and/or Checkers
      • Pharmacist
      • Printer/Photographer
      • Real Estate Agent
      • Travel Agent
      • Wallpaper Store
      • Florist
      • Insurance Agent
      • Rental Stores
      • Health Spa
      • Builder/Contractor
      • Shoe Repair/Shoe Stores
      • Baby-sitter/Child Care Center
      • Furniture Store
      • Gift Shops
      • TV Repairman
      • Video Club
      • Department Stores
      • Hair Stylist
      • Tax Service

      Relatives: Family members, relative and in-laws, as well as their friends

      Want Ads: People who are looking for jobs

    • Add one or two possibilities to your list every day. Cultivate these possibilities into prospects by talking to them. Those who show interest and qualify become prospects. Develop a top-ten list from your prospect list. Focus on bringing them to a business opportunity meeting and eventual sponsorship.

    • You must know how to show a prospect the UnFranchise Business opportunity. Do this by attending as many meetings and trainings as possible. Practice showing the business presentation one-to-one using the Market America Flip Chart and accompanying audio and video materials. They may be obtained from your UnFranchise Business Account, audio downloads and YouTube.

    • You must bring your prospective UnFranchise Owners to UnFranchise Business Presentation (UBP) or Home Business Presentations (HBP) provided by your sponsor or senior leadership.
      A more in-depth discussion on professional sponsoring may be found in this UnFranchise Manual (see Professional Sponsoring) and should be studied and implemented after mastering the basic fundamentals previously described.

  5. Follow-Up and the ABC Pattern of Building Depth: Once you have mastered the first four components of the Basic 5, you should now begin the process of duplication. Your business is expanded by building depth into your organization. You work at the bottom level with new people until the Basic 5 is duplicated. Duplication develops from the bottom up, not the top down. People do what you do, not what you say to do. You teach by example and doing.

    The ABC pattern for building depth is a system that gives you control on how fast your business grows and implement the duplication process. You will be creating leadership in-depth. Following up and building depth is a system leads to growth, profitability and success. Our Marketing Plan is designed to yield compounding growth and returns, when the technique of following up and building depth is mastered.

    Time(Q)=Growth(D)=Volume=$      Time (Q)=Growth(D)=Volume=$

    We are constantly striving to make time equal to growth and growth equal Business Volume, which produces income. You can put in a lot of time and get virtually no growth unless you are spending your time wisely. Quality time is the key. We place a qualifier “Q” with time to designate “quality time” because only quality time will duplicate growth in-depth “D.” We define quality time as first mastering the Basic 5 and then only working with people who will do the Basic 5. If they won’t do the Basic 5, it will not work for them!

    You will always have three types of UnFranchise Owners in this business: 1) Go Now, 2) Stable, and 3) Waiting. Go Now UnFranchise Owners are people who are doing all five of the Basic 5 right now. They are excited, coachable, committed, and ready to grow. Stable UnFranchise Owners are people who come to the meetings, maintain their business, order and use their product, do some retailing, but are not poised for rapid duplicable growth. Waiting UnFranchise Owners are those people who are on the sidelines, using product watching.

    If you are going to put in quality time, you can only work with Go Now UnFranchise Owners. We plug the Stable UnFranchise Owners into the meeting system until they become Go Now UnFranchise Owners. We simply send a newsletter to and communicate once a month with the Waiting UnFranchise Owners about the next monthly seminar. When you put quality time in with Go Now UnFranchise Owners, you will get growth in-depth, which generates volume and equals income. The formula is TQ=GD=V=$!

    Please refer to the Basic 5 audios or videos for more detailed instruction with respect to Follow-Up and the ABC Pattern of Building Depth.

    1. Follow-Up: Once you understand this, you can begin working on a follow-up system or method which is finely tuned and efficiently supports the TQ=GD=V=$ formula. But remember, this follow-up system is to be used with Go Now UnFranchise Owners, or you are decreasing the quality of your time. Here is the simple set of rules that is the foundation of the Follow-Up System:

      1. Never present the business opportunity or hold a meeting without booking a follow-up appointment.
      2. At the end of a meeting or presentation physically pull out your calendar and schedule a follow-up appointment.
      3. Anytime you call someone about the business, send out a follow-up email with additional information, or deliver product, always schedule a follow-up call on the spot.
      4. At the end of a meeting, turn and close, and schedule a follow-up appointment:
        • What did you like best about the business opportunity?
        • Can you see how this business model can help you achieve your goal?
        • What would prevent you from starting or giving it a trial run?
        • When can we get together?
        • I have Wednesday or Thursday open.
        • Which would be better for you?
      5. The objective of the Follow-Up is to get UnFranchise Owners to introduce the business to prospects by having a “two-on-one” (UnFranchise Owner and upline proposal) at their location, home or office. Here you can share the how the prospect can achieve their goal.
      6. Any prospect shown the business opportunity in a “one-on-one” presentation should be brought to an UnFranchise® Business Presentation (UBP) held by your upline leadership or local association.
      7. Teach every UnFranchise Owner you sponsor their management responsibilities and to teach those they sponsor, by showing them what to do, when, and with whom.
      8. Always hold a meeting after the meeting. The meeting after the meeting is where questions are answered outlining the Basic 5 and Follow-Up meetings are scheduled.
      9. Sell tickets to the UnFranchise Business Presentation (UBP) meetings, Basic 5 and New UnFranchise Owner Training (NUOT), Local Seminars, Regional Conventions, and International Convention. Remember, you have to have the tickets on hand by purchasing them in advance in order to sell them, and you want your UnFranchise Owners to do the same.
    2. ABC Pattern Of Building Depth: Once the rules of Follow-Up are understood, the ABC pattern of building depth should be implemented. This pattern provides the UnFranchise Owner with a system for control and duplication. The following is a brief summary of the ABC pattern for building depth and duplication.

      Step One: Your sponsor helps you with meetings for your prospects.

      Step Two: Your sponsor arranges meetings in the homes of your A, B and C UnFranchise Owners down two sales organizations. Go to the meetings with your sponsor and learn the program and Follow-Up Pattern.

      Step Three: Everyone meets at the UnFranchise Business Presentation (UBP) meetings held by the upline leaders and/or the local association and BRINGS two people from the home meetings or two new prospects.

      Step Four: By the time your sponsor has held meetings for A, B and C, you should be able to do meetings for A1, B1 and C1(You have attended six one-on-one meetings and two UnFranchise Business Presentation (UBP) meetings by this time).

      Step Five: Now you can begin duplicating the Pattern for A, B and C, by replacing the job your sponsor did for you. Simply be the right kind of Sponsor for your UnFranchise Owners.

      Step Six: Sponsor stops doing the ABC sequence and now repeats the program by doing one meeting in-depth per month per level A1, B1, C1, A2, B2, C2, A3, B3, C3, etc.